Used Mac in Dubai — Frequently Asked Questions

We quote per device on WhatsApp rather than publishing a price list. Used stock changes daily and two machines of the same model can differ by condition, battery cycle count, storage and what is included in the box — a fixed list price would be wrong more often than right. Message +971 55 463 6100 with the model you want and you will get a real figure for a machine we actually hold. Quotes include 5% UAE VAT.

No. MacUAE deals exclusively in verified pre-owned Macs. That is the whole business — it is why every machine is serial-checked, Apple Diagnostics tested and warranty-backed before it reaches you.

Every Mac line: MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio and Mac Pro, across Apple silicon and the later Intel generations. We stock Macs only and do not carry Apple’s other product lines.

Yes, and we encourage it. Walk into Concord Tower, Office 45, 10th Floor, Al Sufouh Road, Dubai Media City, Monday to Saturday between 9am and 10pm. You can also inspect and test the Mac at your door on delivery. If it is not as described, you do not pay.

No. MacUAE is an independent specialist in used Macs and is not affiliated with, endorsed by, or sponsored by Apple Inc. Every Mac we sell is genuine Apple hardware, and we verify each serial number on Apple’s own coverage database so you can confirm it independently.

Every Mac is checked on Apple’s coverage database at checkcoverage.apple.com before it is offered for sale, and we share the serial number with you so you can run the same check yourself before paying. We also confirm Activation Lock is switched off — a Mac still tied to a previous owner’s Apple Account cannot be used, and we will not sell one.

Machines are graded A, B or C on cosmetic condition. Grade A shows minimal signs of use, B has light cosmetic marks that do not affect function, and C has visible wear but is fully working. Grading covers appearance only — every Mac we sell, at every grade, is functionally tested and warranty-backed.

Yes. For every MacBook we state the exact battery cycle count and health percentage in writing before you commit. Desktop Macs — iMac, Mac mini, Mac Studio and Mac Pro — have no battery, so for those we report storage health and thermal behaviour under sustained load instead.

Apple Diagnostics (ASD) is run on every machine, covering memory, storage, thermals and the fan system. We exercise every port, confirm the display and keyboard, verify the serial against Apple, and check that Activation Lock is clear. Faults that a five-minute desk test would miss are the entire reason for doing this.

Our retail stock is UAE-market spec, and we verify the original purchase region in Apple’s coverage database before listing. If a machine is not UAE spec we tell you before you buy rather than after.

Every used Mac carries a 90-day MacUAE parts and labour warranty, included at no extra cost. If a covered fault appears in that window we repair or replace the machine. There is no separate cover to buy.

Yes. Where a Mac still has AppleCare or remaining Apple warranty coverage, it transfers with the device and runs alongside the MacUAE 90-day warranty. We tell you what remains, if anything, before you buy — we never assume it as a selling point.

Contact us first on +971 55 463 6100 or WhatsApp. Within the 90-day warranty we handle it directly — bring the Mac to Concord Tower or we arrange collection in Dubai. Do not pay a third-party repairer before speaking to us, as that can complicate the warranty.

Because you inspect and test the machine before paying, most concerns are settled before money changes hands — that is the point of buying in person or on delivery. If something is genuinely not as described, contact us straight away on WhatsApp and we will make it right.

Yes. Same-day delivery across Dubai, next-day to Abu Dhabi and Sharjah, and one to two days to Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. MacUAE has one location, in Dubai Media City — we serve the other emirates by delivery and do not operate branches outside Dubai.

Yes. Concord Tower, Office 45, 10th Floor, Al Sufouh Road, Dubai Media City, open Monday to Saturday from 9am to 10pm. Message ahead on WhatsApp so the machine you want is ready when you arrive.

For single retail purchases we deliver within the UAE. For bulk and trade orders we export from Dubai to Africa and the GCC by international courier — DHL, Aramex and FedEx — or by air and sea freight. See our wholesale pages for the country you are buying into.

Cash on collection or on delivery, or bank transfer. Payment is arranged directly with us over WhatsApp once you have agreed the quote and, if you wish, inspected the machine. We do not take card payments online.

Yes — MacUAE buys Macs outright. WhatsApp us the model, year, chip, RAM, storage and battery cycle count with four to six photos, and you will get a firm quote, usually within about 30 minutes during business hours. Drop it at our office or book free same-day pickup anywhere in Dubai, and you are paid on the spot by cash or instant bank transfer.

Yes. We quote your current Mac and apply it against whatever you are upgrading to, so you settle the difference only. Send both sides of the deal on WhatsApp and we will lay out the numbers before you commit to anything.

Yes. We supply resellers, computer and repair shops, schools and corporate IT departments, with a minimum order from five units and per-unit pricing that improves with volume. First orders are typically settled by bank transfer or escrow. Bulk enquiries go to the same WhatsApp number.