Question 1

How long does delivery take?

Accepted Answer

1–3 business days across all 7 emirates, with same-day delivery available in Dubai for orders before 2pm. Free delivery on orders over AED 500.

Question 2

What is your return policy?

Accepted Answer

14-day returns for a full refund in original condition, no questions asked. We arrange free collection from anywhere in the UAE within the 14-day window.

Question 3

Are products genuine Apple?

Accepted Answer

Yes — every Mac is 100% genuine Apple hardware with serial verification. MacUAE is an independent Apple reseller (not an Apple Authorised Reseller or Apple Store), sourcing genuine devices from authorised distributors and the pre-owned market.

Question 4

Do you offer installments?

Accepted Answer

Yes — installment options including Tabby are available on request. Standard payment methods are credit/debit card, bank transfer, and cash on delivery in Dubai up to AED 10,000. To arrange installments, WhatsApp +971 55 463 6100 before you order and our team will set it up for you.

Question 5

Can I trade in my old Mac?

Accepted Answer

Yes — visit our Trade-In page for an instant estimate, or WhatsApp photos of your Mac for a live valuation. Trade-in credit applies directly to your new purchase.

Question 6

Do you offer student or education pricing?

Accepted Answer

Yes — visit our Education page or WhatsApp us with your student/institution details for education pricing on eligible Macs.

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