Shipping Policy
Last updated: March 2025
1. Delivery Areas
We deliver to all 7 Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
2. Delivery Timeframes
| Emirate | Timeframe |
|---|---|
| Dubai | 1–2 business days |
| Abu Dhabi | 1–3 business days |
| Sharjah | 1–2 business days |
| Ajman | 2–3 business days |
| Ras Al Khaimah | 2–4 business days |
| Umm Al Quwain | 2–4 business days |
| Fujairah | 2–4 business days |
3. Shipping Costs
| Order Value | Cost |
|---|---|
| Orders ≥ AED 500 | Free delivery |
| Orders < AED 500 | AED 25 flat rate |
| Express same-day (Dubai only) | AED 50 |
4. Order Cut-Off Time
Orders placed before 2:00 PM GST, Monday–Saturday, are dispatched the same day. Orders placed after 2:00 PM, or on Friday, Saturday, or public holidays, are dispatched the next business day.
5. Order Tracking
You will receive an SMS and email with your tracking number once your order has been dispatched. You can also track your order at any time on our Track Order page.
6. Packaging
All orders ship in the original Apple factory-sealed packaging, placed inside a protective outer shipping box. Devices are never opened or repackaged.
7. Cash on Delivery
Cash on delivery is available for orders in Dubai and Sharjah with a total value up to AED 2,000. A handling fee of AED 10 applies.
8. Delays & Issues
If your order is delayed or you experience any delivery issues, please contact us:
- Email: shipping@macuae.com
- Phone: +971 55 463 6100