Apple Warranty in UAE
Understanding Apple's warranty coverage in the UAE is important whether you're buying new or pre-owned. Here's everything you need to know about warranty claims, AppleCare+, and your options when something goes wrong.
Apple's 1-Year Limited Warranty
Every new Apple product sold in the UAE comes with a 1-year Apple Limited Warranty. This covers manufacturing defects — hardware failures that aren't caused by accidental damage, unauthorized modifications, or misuse. This warranty is automatic and doesn't require registration.
What's Covered
✓ Battery failures or abnormal battery drain (below 80% capacity within warranty)
✓ Display defects (dead pixels, backlight issues)
✓ Charging port failures
✓ Speaker or microphone defects
✓ Software issues caused by hardware defects
What's NOT Covered
✗ Cracked screens or physical damage
✗ Liquid damage
✗ Damage from unauthorized repairs
✗ Normal wear and tear (scratches, etc.)
✗ Theft or loss
AppleCare+ in UAE — Mac Pricing
MacBook Air: AED 999 (covers 3 years)
MacBook Pro 14": AED 1,399 (covers 3 years)
MacBook Pro 16": AED 1,799 (covers 3 years)
Mac mini: AED 499 (covers 3 years)
iMac: AED 999 (covers 3 years)
Mac Studio: AED 1,099 (covers 3 years)
AppleCare+ must be purchased within 60 days of buying the Mac. It covers 2 incidents of accidental damage per year (with a service fee of AED 99–449 depending on the repair type). AppleCare+ transfers to a new owner if you sell the Mac.
Where to Get Mac Service in UAE
Apple Store: Mall of the Emirates (Dubai) and Dubai Mall. Walk-in Genius Bar appointments available for in-warranty Mac service.
Apple Authorized Service Providers: Multiple locations across Dubai, Abu Dhabi and Sharjah, including iSTYLE service centres.
MacUAE warranty (used Macs): Every used Mac sold by MacUAE includes a separate 90-day MacUAE warranty for hardware faults, redeemed at our Dubai Media City office. Independent of Apple's manufacturer warranty.
Frequently Asked Questions
How long is Apple warranty in UAE?
All new Apple products come with a 1-year Limited Warranty in the UAE. AppleCare+ extends this to 2 or 3 years depending on the product and plan chosen.
Where can I claim Apple warranty in Dubai?
Apple Store (Mall of the Emirates or Dubai Mall), any Apple Authorized Service Provider (AASP), or through Apple Support online at support.apple.com.
Does Apple warranty cover cracked screens?
No. Apple's standard warranty only covers manufacturing defects. Accidental damage requires AppleCare+ or is an out-of-warranty repair. AppleCare+ covers 2 incidents of accidental damage per year.
Is Apple warranty valid internationally?
Yes. Apple's Limited Warranty is valid worldwide. If you buy a Mac in Dubai, you can get warranty service at Apple Stores or Authorised Service Providers in any country where AppleCare operates.
Does buying used void Apple warranty?
No. Apple warranty is tied to the device, not the buyer. If the original warranty or AppleCare+ is still active, it transfers to the new owner automatically.
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